- Yatch Service
- Boat tours
- Our Fleet
- Contact Us
CANCELLATION POLICY Boat Tours (boat from 28 to 50 ft )
-Free cancellation 10 days before the service with refund
-free cancellation in case of bad weather and sea conditions
- cancellation 10 to 5 days before the service, loss of the deposit paid
- cancellation under 5 days loss of 50% of the amount of the service
CANCELLATION POLICY Yacht experience (Yacht From 51 to 160 Ft )
-Free cancellation 30 days before the service with refund
-free cancellation in case of bad weather and sea conditions adverse
- cancellation 29 to 15 days before the service, loss 50% and the rest will be refound by credit card
- cancellation under 14 days loss of 100% of the amount of the service
-If the captain in according with Manager decides that there are no conditions to ensure the safety of passengers due to bad weather conditions, any amount paid will be reimbursed.
Possibility to reschedule the tour for the following days or to anticipate the tour, if possible.
Issue of a Voucher to be used within 24 months from the date of the cancellation.
-if the customer cannot move the cruise or does not want a future ticket for a future excursion, we will proceed with a full refund of the service. The safety of our customers and crew comes first !
WHY THIS NOTICE
This page describes how to manage the site in relation to the processing of personal data of users who consult it.
This privacy statement also has value for the purposes of Article 13 of Legislative Decree n. 196/2003, Code regarding the protection of personal data, and for the purposes of Article 13 of EU Regulation no. 2016/679, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data.
THE "HOLDER" OF THE TREATMENT
Following consultation of this site, data relating to identified or identifiable persons may be processed.
The "owner" of their treatment is:
Charter System Experience S.R.L.
Corso Italia, 238
80063 - Piano di Sorrento (NA)
Email : firstname.lastname@example.org
Tel./Cell.: 333 9593395
DATA PROCESSING PLACE
The processing operations connected to the web services of this site take place at the aforesaid location and are only handled by technical staff of the office in charge of processing. In case of need, the data related to the newsletter service can be processed by the staff of the aforementioned office.
TYPES OF DATA PROCESSED
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.
This is information that is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified.
This category of data includes IP addresses or domain names of the computers used by users connecting to the site, the addresses in the Uniform Resource Identifier (URI) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters relating to the operating system and the user's computer environment.
These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site: except for this eventuality, at present the data on web contacts do not persist for more than seven days.
DATA PROVIDED VOLUNTARILY BY THE USER
The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message.
Specific summary information will be progressively reported or displayed on the pages of the site prepared for particular services on request.
As clarified by the Privacy Guarantor in the FAQs of December 2012, available on www.garanteprivacy.it, cookies are "small text files" - consisting of letters and numbers - "that the sites visited by the user send to his terminal (usually to the browser), where they are stored before being re-transmitted to the same sites at the next visit by the same user ". Through cookies we can not access other information stored on your device, even if it is here that cookies are downloaded. Cookies can not upload codes of any kind, carry viruses or malware and are not harmful to the user's terminal. When you browse our site, some information is automatically acquired for statistical or informational purposes and allows a better service.
TYPE OF COOKIES
Technicians / session - Technical / navigation
They are essential for the proper functioning of our site and allow the user to browse and view the contents. If they were deactivated, the site would malfunction. Generally, cookies of this type are necessary, for example, to keep a browsing session open or to allow the user to access any reserved areas. Or again, they can temporarily remember the texts inserted during the compilation of a module, when you return to a previous page during the same session. Technicians / functionality (To release this type of cookie does not require the user's consent) They allow the user to make the most of the peculiarities of the site and to enjoy a more comfortable navigation. The site works in an ideal way if these cookies are enabled; you can still decide not to allow activation on your device. In general, for example, cookies of this type recall in which language the user prefers to view our contents or remember (for a limited period) the items in the virtual shopping cart if you close the session before completing the purchase.
Technicians / consent (To release this type of cookie, user consent is not required)
OPTIONALITY OF DATA SUPPLY
Apart from that specified for navigation data, the user is free to provide personal data contained in the request forms to the Guarantor or indicated in contacts with the Office to request the sending of the newsletter, informative material or other communications.
Failure to provide such data may make it impossible to obtain what has been requested.
METHOD OF TREATMENT
Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected.
Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.
RIGHTS OF THE INTERESTED
The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of the same data and to know its content and origin, verify its accuracy or request its integration or updating, or rectification (Article 7 of Legislative Decree No. 196/2003).
According to the same article, you have the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, to their treatment.
Requests should be addressed:
- by e-mail, at the address: email@example.com
- address: Corso Italia, 238 - 80063, Piano di Sorrento (NA)
The computer systems and software used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols and the TCP / IP protocol.
This information does not allow the association with identified subjects, but by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of the computers used by users connecting to the site, the addresses in the Uniform Resource Identifier (URI) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters relating to the operating system and the user's computer environment.
These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site, to check the correct operation of the services rendered or to ascertain the authors and responsibilities in case of computer crimes caused to the detriment of the site.
WEB MEASUREMENT SYSTEMS
This site adopts a system of analysis and evaluation of the website traffic.
For the aforementioned purposes, session cookies may be used (which are not stored permanently on the user's computer) whose use is strictly limited to the transmission of session identifiers. The session cookies used do not allow the acquisition of personal identification data of the user.